Privacy Policy

1. Introduction

At Julie Nel Coaching (“we,” “us,” or “our”), your privacy is important to us.
We are committed to protecting your personal information and handling it in accordance with:

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our advertising (including Meta and Google Ads), or engage with our coaching programs, courses, and resources.

By using our website or services, you consent to this Privacy Policy.

  • The Australian Privacy Act 1988 and the Australian Privacy Principles (APPs)

  • The EU General Data Protection Regulation (GDPR)

  • The UK Data Protection Act 2018

  • The California Consumer Privacy Act (CCPA)

  • The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada

  • The New Zealand Privacy Act 2020

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number

  • Billing and payment details (securely processed through trusted third-party payment providers)

  • Postal or billing address (where required)

  • Information you provide via forms, quizzes, surveys, applications, or coaching sessions
    Non-Personal / Technical Information

  • Browser type, device type, and IP address

  • Pages visited, time spent, and referral sources

  • Data collected through cookies, pixels, and analytics tools (e.g., Meta Pixel, Google Analytics)

    We only collect information that is reasonably necessary for our business functions or activities.

3. How We Collect Information

We collect data when you:

  • Visit our website or interact with our content

  • Subscribe to our mailing list or download free resources

  • Complete a quiz, form, or coaching application

  • Purchase a product, service, or course

  • Engage with our social media accounts or advertisements

  • Provide information voluntarily during coaching sessions, workshops, or webinars

We may also use cookies and similar technologies to enhance your browsing experience and to deliver personalised content and ads.
You can manage cookies through your browser settings.

4. How We Use Your Information

We use your information to:

  • Provide, personalise, and improve our coaching programs and digital products

  • Communicate with you, including responding to inquiries or customer support requests

  • Send educational resources, newsletters, and promotional materials (with your consent)

  • Process payments and maintain accurate transaction records

  • Deliver relevant advertising through Meta, Google, or other platforms

  • Analyse site performance and improve marketing effectiveness

  • Comply with legal and regulatory obligations


5. Advertising, Cookies, and Retargeting

We use platforms such as Meta (Facebook and Instagram), Google Ads, and other digital tools that may collect data through cookies, pixels, and tags for advertising purposes.

This allows us to:

  • Deliver ads relevant to your interests

  • Measure the performance of our marketing campaigns

  • Build lookalike audiences based on engagement

These tools do not provide us with personally identifiable information about you, but they do help us understand aggregated user behaviour.

You can control or opt out of personalised advertising by adjusting your settings:

6. Sharing Your Information

We do not sell, rent, or trade your personal data.
We may share information only with trusted third parties that help us run our business, including:

  • Email marketing platforms (e.g., MailerLite, ConvertKit, ActiveCampaign, System.io)

  • Payment processors (e.g., Stripe, PayPal)

  • Website and hosting providers

  • Advertising and analytics partners (e.g., Meta, Google Analytics)

These third parties are required to keep your data secure and use it only for the purposes for which it was disclosed.

7. International Data Transfers

Your personal data may be stored or processed in countries outside your own (including Australia, the USA, the UK, and the EU).
Where this occurs, we ensure that appropriate safeguards are in place consistent with applicable data protection laws (such as Standard Contractual Clauses under the GDPR).

8. Data Retention

We retain your information only as long as necessary to fulfil the purposes described in this Policy or as required by law.
When no longer needed, data is securely deleted or anonymised.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Withdraw consent to marketing communications

  • Request data portability (EU/UK residents)

  • Object to or restrict processing of your personal data

  • File a complaint with your local data protection authority

To exercise your rights, please contact us at Julie Nel Coaching.
We will respond to all legitimate requests within a reasonable timeframe.

10. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
However, no online system can be guaranteed 100% secure, and you share information at your own risk

11. Links to Other Websites

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

12. Children’s Privacy

Our services are not directed to children under 16.
We do not knowingly collect personal data from children.
If we become aware that such information has been collected, we will take immediate steps to delete it.

13. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in law, technology, or business practices.
Any updates will be posted on this page with a revised “Effective Date.”
We encourage you to review it periodically

14. Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

15. Contact Us

Effective Date: 01/10/2025
Business Name: Julie Nel Coaching
Contact Email: julie@julienel.com

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